CONTACT

FREQUENTLY ASKED QUESTIONS

UPLOADING PHOTOS

How do I send you my photos?

On the listings page there are boxes to click and add your images to, or drag and drop them in. If the file type you are trying to send is unsupported please message me info@winterhart.co.uk and I will help.

What photos shall I send?

I will need clear straight-on photographs of all people and pets to be included in the drawing. For pets, please choose a sensible angle and lighting to show them in their best light. Animals with dark fur in particular are easier to see when photographed outside. For longer nosed animals, a photo of them looking to the side often works best.

I need to send you more photos than the website will allow me.

If you need to send more photos then email them to info@winterhart.co.uk, along with your name and order number.

DELIVERY

How soon will my order be shipped?

For portrait drawings I aim to get them painted and dispatched within 5-7 days. Sent via DPD Next Day Tracked delivery.

For personalised baubles I aim to get them painted and dispatched within 10-14 days. Sent via DPD Next Day Tracked delivery.

For bespoke baubles (Families and pets) I aim to have them painted and dispatched within 14-21 days. Sent via DPD Next Day Tracked delivery.

CUT OFF DATE

What date do you close for orders?

I aim to be open as far into December as I can, but in previous years have had to close the books early December in order to get everything painted and posted in time for Christmas. Please bare with me during this busy season.

BAUBLES FOR BUSINESS

Katie paints baubles all year round to prepare for Christmas, so if you have an idea for a bespoke set of baubles for your business or wedding, get in touch between January -June for Christmas 2024.

All baubles are sustainably made, painted and delivered in the UK.

Get in touch using the form above to discuss your bespoke art work ideas.