How do I send you my photos?

On the listings page there are boxes to click and add your images to, or drag and drop them in. If the file type you are trying to send is unsupported please message me info@winterhart.co.uk and I will help.

What photos shall I send?

I will need clear straight-on photographs of all people and pets to be included in the drawing. For pets, please choose a sensible angle and lighting to show them in their best light. Animals with dark fur in particular are easier to see when photographed outside. For longer nosed animals, a photo of them looking to the side often works best.

I need to send you more photos than the website will allow me.

If you need to send more photos then email them to info@winterhart.co.uk, along with your name and order number.

How soon will my order be shipped?

For personalised baubles I aim to get them painted and dispatched within 10-14 days. Sent via DPD Next Day Tracked delivery.

For bespoke baubles (Families and pets) I aim to have them painted and dispatched within 14-21 days. Sent via DPD Next Day Tracked delivery.

What date do you close for orders?

I aim to be open as far into December as I can, but in previous years have had to close the books early December in order to get everything painted and posted in time for Christmas. Please bear with me during this busy season.